SAFE AND SECURE IN 2021
The latest news regarding COVID-19
LAST UPDATED: 01/04/2021
As we have started to take the first steps in the easing of restrictions this week we know many of you will be eager to understand any impact the latest government guidelines will have on Dulux London Revolution. The current roadmap set out by the UK government intends to lift all restrictions on 21/06/2021. We remain optimistic that this guidance would allow Dulux London Revolution to take place in September. However, we are aware that these timings are subject to change and measures to reduce the spread of the virus may still be required in September. With the event taking place at the end of the summer, we recognise that it is too early to advise participants on any social distancing measures that may be needed.
This page will be updated monthly and will be the official source for announcements regarding the event. We will of course provide any update should the situation change and ensure all participants are updated in a timely manner. The page also contains links to details of our COVID-19 refund policy, deferral options and other FAQ’s at the bottom. We suggest bookmarking this page to stay up to date with the latest news.
Should you have any questions in the meantime please contact us via email, contact details here, and a member of our team will get back to you as soon as possible.
Postponement Announcement – 04/02/2021
After discussions with suppliers, venues and partners we have taken the difficult decision to postpone Dulux London Revolution from May 15th-16th 2021 to September 25th-26th 2021.
Our highly experienced team have been working tirelessly to model the impact of potential COVID-related restrictions on the event and we believe that by moving to September, we will have the best possible chance of delivering all the key elements that have made the event so popular with riders, runners and walkers since its launch in 2012.
We understand that this postponement will be disappointing for some of you. However, the safety of our participants, crew, suppliers and partners comes first in every decision we make.
We hope as many of you as possible will join us in September. This would significantly support our business, that has been severely impacted by the pandemic. However, if this doesn’t suit your situation, there are other options available outlined below. We hope you feel they offer you a fair range to choose from.
Like you, we can’t wait to be back into the open air safely supporting you on your incredible endeavours. We will continue to work flat out to ensure that day comes as soon as possible.
A note on other Threshold events: Each of our events brings with it a unique set of operational considerations around COVID risks. These are particularly affected by format, location, scale and date. As it stands, we are planning on running all of our other events on the original published dates. As with Dulux London Revolution, we will update you as soon as anything changes. You can also find our latest updates on our dedicated COVID-19 website pages that are updated regularly.
THE OPTIONS AVAILABLE TO YOU
We are automatically deferring all registrations to the September event at no cost. If you cannot make those dates, you can find further details around options available to you below. If you need some more time to decide, you have until May 16th 2021 to confirm which option you would like to proceed with, after that date, we will revert to the event Rules and Regulations. We understand everyone’s situation is different and so we hope the options available seem fair.
Our Rules and Regulations have also been updated to reflect the new dates. If you have any questions about them, don’t hesitate to get in touch with the team and we’ll be happy to help.
Thank you again for the understanding you have shown us. We sincerely hope to see many of you in September in better shape than ever.
Charity participants
We are in contact with all our charity partners, including non-partner charities. We have asked them to let us know by the end of February if they would like to continue their partnership with us and the part-funding of your place in September. If your charity decides not to continue with us, we will be in touch directly to let you know your options.
Are you ready to join us in September? Then there’s no further action needed, we’ll automatically move your place to the new event dates. As a business that has been significantly impacted by COVID-19 this provides a huge help as we look to the 2021 season.
OTHER OPTIONS AVAILABLE TO YOU
1. TRANSFER TO A FRIEND
If you can’t make the new date, we’re waiving any participant transfer fees so you can transfer your place to a friend, family member, colleague or total stranger.
- Cost: Free of charge (we will waive the usual £25 transfer fee)
- Deadline to transfer free of charge: 16th May 2021
- After this deadline, the usual administration charges will apply as per the Rules and Regulations.
- To transfer your place to another person:
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2. DEFER TO 2022
If you can’t make the new date, we’re waiving any deferral fees so you can transfer your place to the 2022 event. The date of this event is still to be confirmed but it will around mid-May again.
- Cost: Free of charge (we will waive the usual £25 transfer fee)
- Deadline to transfer free of charge: 16th May 2021
- After this deadline, the usual administration charges will apply as per the Rules and Regulations.
- To defer your place to 2022:
- Log into your MyEvents Portal
- Click “Additional purchases”
- Select the £0 deferral fee & checkout
- You will receive an event cancellation notice from us within 3 weeks and a refund of any additional purchases managed by Threshold, such as merchandise. For 3rd party purchases, please see below:
- GPS trackers: fully refundable. Please contact Open tracking directly on: talkto@opentracking.co.uk
- Zoo bells: fully refundable. Please contact Zoo Bells directly on: info@zooeventsgroup.co.uk
- iTabs: Credit note issued which can be redeemed against any global event. You will automatically receive this credit shortly after the 16th May 2021.
- When the 2022 event is launched, you will receive a free of charge link to re-register to confirm your place
3. REQUEST A REFUND
As the event being postponed due to COVID-19, we are able to offer 100% refund of your entry fee (less booking fee) to participants if you are no longer able to join us.
- To claim your refund:
- Fill in this Form
- We will issue a refund within 3 weeks.
- Deadline to claim your refund: 16th May 2021
- After this deadline, refunds cannot be processed.
Additional purchases managed by Threshold, such as merchandise, will be fully refunded. Please see below for 3rd party purchases:
- GPS trackers: fully refundable. Please contact Open tracking directly on: talkto@opentracking.co.uk
- Zoo bells: fully refundable. Please contact Zoo Bells directly on:
- iTabs: credit note issued which can be redeemed against any global event. You will automatically receive this credit shortly after the 16th May 2021.
FAQs: EVENT POSTPONEMENT
Am I automatically registered for the new date in September?
Yes you are. If you are able to join us in September, there is no further action needed.
Will my additional extras roll over to September?
Yes, any additional extras such as merchandise, GPS trackers, iTabs will be automatically rolled to the September date.
Can I change my package?
Yes, you can change your package in the normal way via your MyEvents Portal.
Participants who deferred from 2020: To process this change, please submit your request via this form.
I purchased registration insurance with Active Refunds, will this roll over to the new date?
Unfortunately not. The registration insurance will expire on the date of the original event (15-16th May 2021).
You can claim a refund of the premium that you paid by contacting Active Refunds directly on support@active.com.
Can I re-purchase registration insurance for the new date in September?
Unfortunately it’s not possible to re-purchase the insurance for the new date.
If you have any queries, we would recommend getting in touch directly with Active Refunds on support@active.com
FAQs: COVID-19
WHAT MEASURES ARE YOU PUTTING IN PLACE TO MITIGATE COVID-19?
We take your safety on event very seriously and we will ensure that we adhere to all Government and WHO guidelines at the time of the event.
We are working closely with industry and COVID health and safety experts to maximise the chances of the events continuing as planned. We are giving focus to a range of measures whilst also working hard to ensure that none of the traditional Threshold magic and hospitality is lost.
What if the event can't go ahead again due to COVID-19
For 2021, if the event can’t go ahead again due to COVID-19, we are able to commit to giving a full refund on your entry fee paid to date (less the Booking Fees), and any additional extras purchased and not received.
Please read the Rules and Regulations relating to the event for further information.
What if I can't attend due to needing to self-isolate or being in a government imposed local/international lockdown?
If due to COVID-19, you need to self-isolate, are subject to a local lockdown or international quarantine restrictions, we will waive the Administration Fee to Defer to the following year or Transfer to another event later in the year (Trail Series only).
The participant must notify Threshold via email by the time that registration commences on the live event and provide evidence of the situation.
Please read the Rules and Regulations relating to the event for further information.
What if I have already paid my deferral fee and the event can’t go ahead due to COVID-19?
If you have already paid your deferral fee and the event can’t go ahead due to COVID-19 and is rolled to a new date that you can do / to the following year, we will refund this fee.
If I don’t purchase registration insurance during registration, will I still be entitled to a refund if the event is cancelled/changed date due to COVID-19?
Yes, all participants, regardless of whether you have purchased registration insurance or not, are entitled to a 100% refund of their Entry Fee if the event is cancelled due to COVID-19.
