Dulux London Revolution
BE SAFE AND SECURE IN 2021

FAQs

We are on hand to answer any of your queries

GENERAL

What date will the event take place?

The Dulux London Revolution Trails 2021 will take place on the 15th May 2021.

What are the start / finish addresses

Start address: Marlow Rugby Club, Riverwoods, Marlow, Buckinghamshire, SL7 1QU

Finish address: Royal Windsor Racecourse, Maidenhead Road, Windsor, SL4 5EZ

Is this part of the Threshold Trail Series

No, although it is brought to you by the same team who organise the Threshold Trail Series.

The pit-stops will have a fantastic level of provision but may not be the same as our Trail Series events as not all the same partners will be present.

ENTRY

Is there an age limit?

Participants must be aged 16 years or above by the start of the event to be allowed to enter.

Participants under the age of 18 years (but over the age of 16 years) must be accompanied by a parent or guardian for health and safety reasons.

Can I enter as part of a team?

We welcome teams on the event! Please see below for more info.

Teams of friends: As we need all medical and dietary info from each participant we need each individual to register individually. There will be a section on the registration form that allows you to write in your team name, so that we can link you with your other team mates. This is important so that we know to put you in the same camping zone for the event should you chose to stay overnight.

Corporate teams: If you are interested in entering a corporate team, please contact us at info@london-revolution.com. We can invoice your company for the places so the individuals don’t have to pay on registration when signing up. We will also let you know how we can support your pre-event experience on elements such as kit design and training days.

How do I pay to enter?

You need to pay the full amount when you sign up to the challenge, which you can do on the Enter Now page. You can pay by credit or debit card, but you have to use the online system, as we don’t accept payment over the phone.

Can I change my package?

You can transfer your package within the same event.

This must take place before midnight on Sunday 9th May 2021.

Notice of a Package transfer must be done via the your MyEvents Portal.

  • Click Transfer to another category
  • Select the category to transfer to and complete the form

Please note, if you are transferring from a fully priced package to a charity package, please email us at info@london-revolution.com.

Please refer to the Rules and Regulations for further details.

When do the event entries close

The closing date for entries is Sunday 9th May 2021 at midnight and no entries will be accepted after this time. If the event is sold out, the registration form will close earlier.

How do I get my race pack?

Your race pack will be sent out in the post around 1 week prior to the event start date.

If you are travelling from overseas, you will not receive your pack in the post and you will need to pick it up from the registration desk on the day. This is also the case for anyone who registers after Friday 16th April 2021.

The race pack will include your bib number with safety pins, a luggage label, your participant wristband and your parking (if you booked parking before the deadline above). If you booked parking after this deadline, it will arrive separately in the post the week of the event.

Your merchandise is handled by a separate supplier, so it will not arrive with your race pack.

If you have any questions about your pack, please head to the Info Desk on the day of the event.

Camping upgrade?

If you would like to stay overnight and make the most of our legendary basecamp you can select the ‘All Inclusive Camping’ upgrade during registration.

This includes a two-course dinner, breakfast, overnight tented accommodation and hot showers.

PARKING AND SHUTTLES

How do I book shuttles and parking?

Shuttles will be available to/from key locations. Parking is available at the finish line.

Further information on parking options will be published closer to the event.  You will then be able to book these through your “MyEvents” portal.

Is parking available for friends and family?

START
Friends and family can drop participants off but there is a maximum wait time of 30 minutes.

FINISH
Parking is available for friends and family. There is a £5 charge for this which must be paid in cash on the day.

KIT AND EQUIPMENT

What kit should I wear?

There is no such thing as bad weather, just inappropriate clothing. There is nowhere where this rings truer than England so you need to be prepared for anything from hot sun to torrential rain.

We will send a kit list before the event with more detailed guidance but basic kit should consist of: trail trainers / boots, socks, a short and long sleeve breathable sport top, a waterproof shell jacket, sun hat, woolly hat, gloves.

We provide transport for a bag to the finish line, so you don’t need to carry too much.

How do I claim my lost property?

Any lost property found on the event will be handed to the Info desk for you to collect at the Start, Basecamp and Finish. We will take this back to our office after the event so please send us an email if you have lost anything. Please note, any unclaimed lost property will be disposed of after 2 weeks.

ON THE EVENT

What is the start time?

We will be operating a staggered start system, whereby you will be allocated a time slot between 8.30am  – 12.00pm.

We recommend you arrive 30-45mins before you start time.

What if I want to compete?

We will be awarding prizes for the fastest male and female for each distance.

These prizes will be awarded on gun times, not chip times. This is so we can award the prizes at the finish line on the day of the event.

We have designated competition waves which we will communicate nearer the time.

Please note: these waves are not exclusive to people competing so if you are, then we recommend you get into the start pen as early as possible.

How do I transport my bags from the start to the finish?

We will transport your bags for you from the start to your final destination each day. In your registration pack you will be given a luggage label with your participant number on it to attach to any luggage so it is easy to find at the end of the day. You’ll just need to drop bags with us in the morning and it will be there for you to pick them up at the other end.

BASECAMP

If I am staying overnight, do I need to bring my own tent and sleeping mat?

No, your tent will be pitched ready and waiting for you when you arrive at basecamp and you will collect your sleeping mat when you check in to tent allocation.

You will need to bring your own sleeping bag.

Tents are 2 man pop up tents (allocated one per person) so if you are participating in a couple you can opt to put your bags in one tent and yourselves in another.

Can I pitch my own tent?

You are not permitted to provide your own tent and camp on site.

All basecamp space is reserved for the event set up and event vehicles. If you wish to camp overnight on site you will need to book the relevant package.

Are massages still going to be available in 2021?

Due to Covid limitations, we are unable to confirm if we will be able to offer massages for the 2021 event as part of the Camping Upgrade. We will update this section as and when we know more.

Are friends and family allowed to visit basecamp?

Yes, we encourage it! Spectators are allowed into the festival area at basecamp and there will be bars and concessions where they can buy food and drinks.

All non-overnight participants will need to be off the basecamp site by 10.00pm.

ON THE ROUTE

Is the route fully signed?

Yes, the route will be fully signed.

How much training am I expected to do?

This is dependent on how much exercise you do currently. We provide you with comprehensive training plans for all distances for both running and walking,

You will also be provided with training advice to ensure you are in the best possible shape. Other than that we recommend regular, consistent training – give yourself enough weeks to train but don’t overdo it!

Are there pit stops on the route?

There will be pit-stops providing snacks, drinks, toilets and first aid facilities. These are designed to give you a short rest break (max 20mins) and refuel you for the next stage of the event. The exact distances and cut off times will be shared with you in the lead up to the event.

The number of pit-stops per distance:

  • Ultra marathon: 4 main, 2 water only
  • Marathon: 3 main, 2 water only
  • Half marathon: 1 main, 2 water only

The variety of food available will be more limited than our Threshold Trail Series stops. We will not be providing a lunch option so please please bring that with you.

Please note: We ask that you don’t arrange to meet friends and family at pit stops as they can become very crowded if each participant has supporters there as well. Instead we recommend they meet you at the base camp or away from the event pit stops.

What is the cut off time?

The routes are open until 9.00pm on Saturday 15th May.

Please note: Each pit-stop will have a cut off time (determined closer to the start of the event). If you miss the cut off time, regardless of the route opening times, you will be liable for disqualification.

Will there be medical support on the route? Do I need to bring a first aid kit?

We will have medics out on the route to help with any significant issues, but we do ask all participants to bring a small first aid kit to be able to deal with their own minor issues e.g. blisters, chafing.

What happens if I have to retire from the event en-route?

If for some reason you can’t complete the challenge you will be provided with an event control number, which you must ring to tell us you are pulling out of the event.

If it is deemed a medical emergency then we will arrange an evacuation for you. Otherwise, you will have to sort out your own transport and repatriation.

Please note: if you aren’t able to complete the full package you signed up for, then we cannot guarantee you a medal that shows the distance you did achieve.

Will there be live tracking on the event?

In partnership with Open Tracking, you can now hire a GPS tracker for the duration of the event!

Your tracker will provide accurate location data, available online for your friends and family to view, so they can see how well you’re progressing along the route. This is NOT linked to your event timing but it does mean your supporters can see more accurately where you are throughout the event and how close you are to the finish line!

Visit Open Tracking to book now.

Check out this video to see how the trackers work.

Can my friends and family come and see me along the route?

Your friends and family are welcome to come and see you along the route, but we ask that they avoid pit-stops as these areas are for participants only. A more specific breakdown of the route will be published closer to the event.

Am I allowed to bring my dog?

Dogs (aside from assistance dogs) are not permitted on the route as part of the event, due to the volume of people on the trail and the challenging nature of the course. Participants will do a lot of training in the run up to the event, and we cannot ensure that dogs have the stamina to complete the route or be responsible for them.

Dogs are only allowed on certain basecamps due to the health and safety regulations on the farms, so please email us directly if you would like to find out which basecamps they will be able to visit.

ARE UTMB POINTS AVAILABLE?

1 UTMB point was available for participants who complete the full, non-stop course in 2019.

The points on offer for 2021 are still to be confirmed.

If You Can No Longer Attend

What happens if I need to cancel my place?

We operate a 7-day cooling off period – during the first 7-days after registration your fee if fully-refundable should you change your mind. After this point your entry fee becomes non-refundable under any circumstances, including illness or injury. Please refer to the Rules and Regulations for further details.

We do provide some options for you if you cannot attend, and they are listed in the following sections.

Event Transfer

You can transfer your place to the Dulux London Revolution Cycle. This can be done via your MyEvents portal.

This must take place before midnight on Sunday 9th May 2021, and there is a fee to do this. This must be made payable to the Event Organisers. Please refer to the Rules and Regulations for further details.

Please note: if your place was deferred from 2020 this process is slightly different. Please see below section for more information. 

Event deferral

You can defer your entry to 2022*.

This must take place before midnight on Sunday 9th May 2021 and there is a fee to do this. This admin fee can be paid under the ‘Additional Purchases’ section of the your MyEvents portal.. Please refer to the Rules and Regulations for further details.

Please note: you may only defer once, so if you have already deferred the previous year, this option no longer applies to you.

Participant transfer

You can transfer your place to another participant. This can be done via your MyEvents portal.

This must take place before midnight on Sunday 9th May 2021 and there is a fee to do this. This must be made payable to the Event Organisers by the outgoing participant. Please refer to the Rules and Regulations for further details.

Please note: if your place was deferred from 2020 this process is slightly different. Please see below section for more information. 

DEFERRED PARTICIPANTS FROM 2020

Am I automatically registered for the 2021 event?

No you are not.  We have reserved a place for you in the 2021 event however we need you to complete the 2021 registration form so that we can capture the most up to date details for yourself.

We sent a link to the 2021 registration form out at the end of August 2020.  If you have not received this, please let us know and we can re-send.

You need to redeem your link by the Tuesday 6th October 2020 to guarantee your place for 2021.

I have not received my 2021 registration link

In the first instance, please check your junk mailbox as these links are generated and sent directly from our registration system and can sometimes be flagged as spam.

If you still can’t find the link, please email us at info@london-revolution.com and we’ll re-issue it.

Do my extras rollover (e.g. t-shirt, parking)?

No, you will need to re-purchase these.

You should have received a full refund for these earlier in the year. If you have not, please email us at info@london-revolution.com and we’ll re-issue it.

I would like to change to another event, package or do a participant transfer

To process this change, please submit your request via this CHANGE FORM.

A member of the team will process your request within 5-7 working days.

We are waiving all of our usual administration fees for this process up until Thursday 31st December 2020.

Please note: requests are subject to availability.

Am I able to purchase registration insurance?

We’re afraid not. As your link is free of charge, the system does not recognise any value to insure against.

COVID-19 UPDATES

What measures are you putting in place to mitigate COVID-19?

We take your safety on event very seriously and we will ensure that we adhere to all Government and WHO guidelines at the time of the event.

Staggered start lines, social distancing, posted registration packs and increased safety measures at pitstops are just some of the measures that will be implemented.

For more information, please visit our dedicated Safe and Secure in 2021 page which will be regularly reviewed and updated.

What if I can't attend due to needing to self-isolate or being in a government imposed local/international lockdown?

If due to COVID-19, you need to self-isolate, are subject to a local lockdown or international quarantine restrictions, we will waive the Administration Fee to Defer to the following year.

The participant must notify Threshold via email by the time that registration commences on the live event and provide evidence of the situation.

Please read the Rules and Regulations for further information.

WHAT IF THE EVENT CAN'T GO AHEAD AGAIN DUE TO COVID-19?

For 2021, if the event can’t go ahead again due to COVID-19, we are able to commit to giving a full refund on your entry fee paid to date (less the Booking Fees), and any additional extras purchased and not received.

For more information, please visit our dedicated Safe and Secure in 2021 page which will be regularly reviewed and updated.

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