Dulux London Revolution
CORONAVIRUS UPDATE: EVENT POSTPONEMENT TO MAY 2021

FAQs

We are on hand to answer any of your queries

EVENT POSTPONEMENT TO 2021

I've been affected by the event postponement to 2021

We will automatically defer all places to the event in 2021. If you can make it along, we would love to have you there and this will be a massive help for us as a business.

There is no action required. As soon as we launch next year’s event, we will contact you with details of how to claim your free of charge entry.

We will also refund all your extras such as parking, shuttles, trackers, iTabs and merchandise in the next 3 weeks.

If you would like to view other options available to you, please visit the Participant Information Platform. 

GENERAL

What date will the event take place?

The Dulux London Revolution Trails 2020 will take place on the 26th September.

What are the start / finish addresses

Start address: Marlow Rugby Club, Riverwoods, Marlow, Buckinghamshire, SL7 1QU

Finish address: Royal Windsor Racecourse, Maidenhead Road, Windsor, SL4 5EZ

Is this part of the Threshold Trail Series

No, although it is brought to you by the same team who organise the Threshold Trail Series.

The pit-stops will have a fantastic level of provision but may not be the same as our Trail Series events as not all the same partners will be present.

We are excited for you to be a part of the inaugural event and will welcome constructive feedback that we can use to improve our future events!

ENTRY

Is there an age limit?

Participants must be aged 16 years or above by the start of the event to be allowed to enter.

Participants under the age of 18 years (but over the age of 16 years) must be accompanied by a parent or guardian for health and safety reasons.

Can I enter as part of a team?

We welcome teams on the event! Please see below for more info.

Teams of friends: As we need all medical and dietary info from each participant we need each individual to register individually. There will be a section on the registration form that allows you to write in your team name, so that we can link you with your other team mates. This is important so that we know to put you in the same camping zone for the event.

Corporate teams: If you are interested in entering a corporate team, please contact us at info@london-revolution.com. We can invoice your company for the places so the individuals don’t have to pay on registration when signing up. We will also let you know how we can support your pre-event experience on elements such as kit design and training days.

How do I pay to enter?

You need to pay the full amount when you sign up to the challenge, which you can do on the Enter Now page. You can pay by credit or debit card, but you have to use the online system, as we don’t accept payment over the phone.

Can I change my package?

You can transfer your package within the same event.

This must take place before midnight on 20/09/2020.

Notice of a Package transfer must be done via the your MyEvents Portal.

  • Click Transfer to another category
  • Select the category to transfer to and complete the form

Please note, if you are transferring from a fully priced package to a charity package, please call the event hotline 08448882360.

Please refer to the Rules and Regulations for further details.

When do the event entries close

The closing date for entries is 20/09/2020 at midnight and no entries will be accepted after this time. If the event is sold out, the registration form will close earlier.

How do I get my race pack?

Your race pack will be sent out in the post around 2 weeks prior to the event start date.

If you are travelling from overseas, you will not receive your pack in the post and you will need to pick it up from the registration desk on the day. This is also the case for anyone who registers after 20/09/2020.

The race pack will include your bib number with safety pins, a luggage label, your participant wristband and your parking (if you booked parking before the deadline above). If you booked parking after this deadline, it will arrive separately in the post the week of the event.

Your merchandise is handled by a separate supplier, so it will not arrive with your race pack.

If you have any questions about your pack, please head to the Info Desk on the day of the event.

Camping upgrade?

If you would like to stay overnight and make the most of our legendary basecamp you can select the ‘All Inclusive Camping’ upgrade during registration.

This includes a two-course dinner, breakfast, overnight tented accommodation, hot showers and massage.

Want to glamp?

We are now offering glamping packages! Head to the packages section of the website to find out more.

PARKING AND SHUTTLES

How do I book shuttles and parking?

Shuttles are available to/from key locations. Registered participants can book their shuttles now. Please see shuttle timetable on the Participant Information Platform. Parking is available at the finish line.

To book shuttles and/or parking, you need to:

  • Log in to your MyEvents Portal.
  • Within the event, click the “Additional purchases” button
  • Select the available shuttle options you wish to purchase

Please note: If you follow the link from the registration form or your confirmation email, your MyEvents Portal will appear slightly differently. Here, shuttles and parking can be found through the “Merchandise” button.

Is parking available for friends and family?

START
Friends and family can drop participants off but there is a maximum wait time of 30 minutes.

BASECAMP
Parking is available for friends and family. There is a £5 charge for this which must be paid in cash on the day.

KIT AND EQUIPMENT

What kit should I wear?

There is no such thing as bad weather, just inappropriate clothing. There is nowhere where this rings truer than England so you need to be prepared for anything from hot sun to torrential rain.

We will send a kit list before the event with more detailed guidance but basic kit should consist of: trail trainers / boots, socks, a short and long sleeve breathable sport top, a waterproof shell jacket, sun hat, woolly hat, gloves.

We provide transport for a bag to the finish line, so you don’t need to carry too much.

How do I claim my lost property?

Any lost property found on the event will be handed to the Info desk for you to collect at the Start, Basecamp and Finish. We will take this back to our office after the event so please send us an email if you have lost anything. Please note, any unclaimed lost property will be disposed of after 2 weeks.

ON THE EVENT

What is the start time?

SATURDAY
We will be running a staggered start to reduce congestion on the first part of the route. You will have chosen your start time when registering for the event.

The start times for the Saturday morning are:

  • 08:30am – 9:30am: Ultra marathon and Marathon waves
  • 12:00pm: Half marathon

We recommend you arrive 30-45mins before you start time.

You are able to change start wave up until one month before the event. This needs to be a request sent by email.

What if I want to compete?

We will be awarding prizes for the fastest male and female for each distance.

These prizes will be awarded on gun times, not chip times. This is so we can award the prizes at the finish line on the day of the event.

We have designated competition waves as follows:

  • Ultra marathon & Marathon: 9:15am
  • Half marathon: 12:00pm

Please note: these waves are not exclusive to people competing so if you are, then we recommend you get into the start pen as early as possible.

How do I transport my bags from the start to the finish?

We will transport your bags for you from the start to your final destination each day. In your registration pack you will be given a luggage label with your participant number on it to attach to any luggage so it is easy to find at the end of the day. You’ll just need to drop bags with us in the morning and it will be there for you to pick them up at the other end.

BASECAMP

If I am staying overnight, do I need to bring my own tent and sleeping mat?

No, your tent will be pitched ready and waiting for you when you arrive at basecamp and you will collect your sleeping mat when you check in to tent allocation.

You will need to bring your own sleeping bag.

Tents are 2 man pop up tents (allocated one per person) so if you are participating in a couple you can opt to put your bags in one tent and yourselves in another.

Can I pitch my own tent?

You are not permitted to provide your own tent and camp on site.

All basecamp space is reserved for the event set up and event vehicles. If you wish to camp overnight on site you will need to book the relevant package.

Are friends and family allowed to visit basecamp?

Yes, we encourage it! Spectators are allowed into the festival area at basecamp and there will be bars and concessions where they can buy food and drinks.

All non-overnight participants will need to be off the basecamp site by 10.00pm.

ON THE ROUTE

Is the route fully signed?

Yes, the route will be fully signed.

How much training am I expected to do?

This is dependent on how much exercise you do currently. We provide you with comprehensive training plans for all distances for both running and walking,

You will also be provided with training advice to ensure you are in the best possible shape. Other than that we recommend regular, consistent training – give yourself enough weeks to train but don’t overdo it!

Are there pit stops on the route?

There will be pit-stops providing snacks, drinks, toilets and first aid facilities. These are designed to give you a short rest break (max 20mins) and refuel you for the next stage of the event. The exact distances and cut off times will be shared with you in the lead up to the event.

The number of pit-stops per distance:

  • Ultra marathon: 4 main, 2 water only
  • Marathon: 3 main, 2 water only
  • Half marathon: 1 main, 2 water only

The variety of food available will be more limited than our Threshold Trail Series stops. We will not be providing a lunch option so please please bring that with you.

Please note: We ask that you don’t arrange to meet friends and family at pit stops as they can become very crowded if each participant has supporters there as well. Instead we recommend they meet you at the base camp or away from the event pit stops.

What is the cut off time?

The routes are open until 9.00pm on Saturday 26th September.

Please note: Each pit-stop will have a cut off time (determined closer to the start of the event). If you miss the cut off time, regardless of the route opening times, you will be liable for disqualification.

Will there be medical support on the route? Do I need to bring a first aid kit?

We will have medics out on the route to help with any significant issues, but we do ask all participants to bring a small first aid kit to be able to deal with their own minor issues e.g. blisters, chafing.

What happens if I have to retire from the event en-route?

If for some reason you can’t complete the challenge you will be provided with an event control number, which you must ring to tell us you are pulling out of the event.

If it is deemed a medical emergency then we will arrange an evacuation for you. Otherwise, you will have to sort out your own transport and repatriation.

Please note: if you aren’t able to complete the full package you signed up for, then we cannot guarantee you a medal that shows the distance you did achieve.

Will there be live tracking on the event?

In partnership with Open Tracking, you can now hire a GPS tracker for the duration of the event!

Your tracker will provide accurate location data, available online for your friends and family to view, so they can see how well you’re progressing along the route. This is NOT linked to your event timing but it does mean your supporters can see more accurately where you are throughout the event and how close you are to the finish line!

Visit Open Tracking to book now.

Check out this video to see how the trackers work.

Can my friends and family come and see me along the route?

Your friends and family are welcome to come and see you along the route, but we ask that they avoid pit-stops as these areas are for participants only. A more specific breakdown of the route will be published closer to the event.

Am I allowed to bring my dog?

Dogs (aside from assistance dogs) are not permitted on the route as part of the event, due to the volume of people on the trail and the challenging nature of the course. Participants will do a lot of training in the run up to the event, and we cannot ensure that dogs have the stamina to complete the route or be responsible for them.

Dogs are only allowed on certain basecamps due to the health and safety regulations on the farms, so please email us directly if you would like to find out which basecamps they will be able to visit.

ARE UTMB POINTS AVAILABLE?

1 UTMB points were awarded for participants who complete the full, non-stop course in 2020.

If You Can No Longer Attend (applicable to registrations from 20/03/20)

What happens if I need to cancel my place?

We operate a 7-day cooling off period – during the first 7-days after registration your fee if fully-refundable should you change your mind. After this point your entry fee becomes non-refundable under any circumstances, including illness or injury. Please refer to the Rules and Regulations for further details.

We do provide some options for you if you cannot attend, and they are listed in the following sections.

Deferral to any Threshold event 2021

You can defer your entry to any Threshold event in 2021*. If you would like to do this, we will issue you with a credit note in November to use against a Threshold event in 2021 of your choice.

We will announce the calendar later in the year once it is confirmed. The credit note will be for the same value of what you have paid to date. 

Any extras you have committed for the 2020 event would be refunded in full. 

Please refer to the Rules and Regulations for further details.

  • How to transfer: Login into MyEvents, click Additional Purchases and select ‘ Defer to 2021 Threshold event’
  • Deadline for participant transfers: Saturday 20th September 2020

*Please note: you may only defer once, so if you have already deferred the previous year, this option no longer applies to you.

Participant transfer

You can transfer your place to another participant.

This must take place before midnight on 20/09/2020. Notice of a Participant Transfer must be done via your MyEvents Portal.

  • Click ‘Transfer Registration’
  • Enter recipient email address in email address field
  • Enter recipient email address in Confirm email address field and click Submit
  • Confirmation email sent verifying transfer process initiated to transferring participant and to a new participant

Please refer to the Rules and Regulations for further details.

Event Transfer

You can transfer your place to the Dulux London Revolution Trails.

This must take place before midnight on 20/09/2020 and there is a fee to do this. Notice of an event transfer must be done via your MyEvents Portal.

  • Click Change event
  • Select the event and category to and complete the form

Please refer to the Rules and Regulations for further details.

Title Sponsor
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